Delete your account

Dodo Track is provided by Wular Ltd

You can permanently delete your Dodo Track account from the app or request help by email. Deleting the app from your phone does not delete the account.

Delete in the app

1. Open Dodo Track and go to Settings.
2. Under Session, select Delete account.
3. Read the warning and confirm deletion.

The app first asks Wular's service to delete the Dodo account and then asks Firebase to delete the sign-in identity. Keep the app open until the request completes. If Wular's deletion cannot finish, the app keeps the Dodo account available for a retry and shows an error. Firebase may require a recent sign-in before it will remove its identity; if that happens after the Dodo data has been deleted, contact us for identity-deletion help.

What Wular deletes

Account deletion removes the following information held in Dodo's live systems:

• your Wular/Dodo profile and account mapping;
• baby profiles you own and their activities, growth records, milestones, insights and memories;
• activities and memories you created for a baby shared with you;
• original photos and generated keepsakes stored for deleted memories;
• caregiver access, invitations associated with an owned baby, device tokens and notification preferences;
• Alexa account links and pairing-code records; and
• Wular's RevenueCat purchase-to-account mapping.

If you own a baby profile, deleting your account also removes that shared profile for its caregivers. A custom activity definition used by a baby you do not own may be transferred to that baby's owner or archived so remaining family records continue to work.

What may remain elsewhere

• Apple, Google, Firebase, RevenueCat, Amazon and other providers may retain records they control under their own terms, retention rules and legal duties.
• Store transaction and refund records are not deleted by deleting Dodo.
• Information another caregiver exported, shared or saved outside Dodo cannot be deleted by Wular.
• Limited legal, security, support or disaster-recovery records may remain for the period reasonably required by law or system recovery, but are not kept in the live Dodo account.

Cannot access the app?

Email us from the address connected to the account, where possible. Include only the information needed to identify the account; do not send baby photos, passwords or authentication codes. We may ask for additional information to verify that you are authorised to make the request.

Privacy rights

You can also ask to access, correct, restrict, object to or receive a copy of personal information, where applicable. See the Privacy Policy for details.